Privacy Policy

Last updated: 24 November 2025

This Privacy Policy explains how Better Life Tribe Pty Ltd (ACN 681 651 650) and its related entities (“BLT”, “we”, “us”, “our”) collect, use, store, protect, and share your personal information.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using www.bltribe.org or becoming a BLT Member or Associate, you agree to this Policy.

1. What This Privacy Policy Covers

This Policy applies to anyone who uses:

  • the BLT website
  • the BLT Member area
  • BLT courses
  • BLT Support
  • the BLT Associate program

It explains what data we collect, why we collect it, and how we protect it.

2. The Information We Collect

We only collect the information we genuinely need to run BLT safely and responsibly.

2.1 Personal details

  • Name
  • Email address
  • Phone number
  • Country of residence

2.2 Billing information

  • Subscription status
  • Renewal dates
  • Payment history

Important: BLT never sees or stores your credit card details. All payments are securely processed by Stripe.

2.3 Login and account information

  • Username and password
  • IP address
  • Device type (non-sensitive)
  • Login timestamps

2.4 Associate information (if applicable)

  • Your Sponsor
  • Referral activity
  • 12-level team structure
  • Commission eligibility and payments
  • Australian bank details for commissions

2.5 Support interactions

  • Emails
  • Support tickets
  • Notes required to resolve your request

2.6 Course usage (non-behavioural)

  • Module progress
  • Completion status
  • Access logs

We do NOT collect:

  • Tax File Numbers
  • Government ID, except limited identification information where required for parental consent verification for members aged 15–17
  • Biometric data
  • Health information
  • Sensitive personal information

3. How We Use Your Information

We use your information to:

  • Create and manage your BLT account
  • Provide access to BLT courses
  • Process subscriptions
  • Track referrals and pay commissions
  • Communicate updates and notices
  • Provide support
  • Maintain platform safety
  • Comply with Australian law

We do not sell, rent, or trade your data.

4. How We Store Your Information (US Servers)

BLT operates using secure servers in the United States.

Your information remains protected under Australian Privacy Law even when stored overseas.

We use:

  • SSL encryption
  • Secure hosting infrastructure
  • Access controls
  • Password protection
  • Routine monitoring and security reviews

5. Cross-Border Disclosure

By using BLT, you consent to your information being processed in:

  • Australia, and
  • The United States

Some trusted providers may process limited data in other locations.

We ensure they meet strict privacy and security standards.

6. Third-Party Services We Use

We rely on trusted providers to operate BLT safely and reliably.

Payments

Stripe processes all card payments. BLT never sees your card details.

Email

Reputable email delivery services.

Hosting

Secure US-based servers for the BLT website and Member area.

Only minimal required information is shared with these providers.

7. Cookies & Tracking

BLT does not use tracking cookies for public visitors.

We only use functional cookies to:

  • keep you logged in
  • maintain session stability
  • support essential Member features

We do not use advertising, analytics, or behavioural tracking cookies.

8. How We Protect Your Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

  • SSL encryption
  • secure authentication
  • access controls
  • security monitoring
  • routine maintenance

9. Data Breaches

If a data breach occurs that may cause harm, BLT will:

  1. Notify you promptly
  2. Explain what happened
  3. Provide details of affected data
  4. Recommend steps you can take
  5. Notify the OAIC if required
  6. Secure the system immediately

10. Minors (Ages 15–17)

Members aged 15–17 may join BLT only with verified parental or legal guardian consent, as explained in the BLT Terms of Service.

Where consent verification is required, BLT may request limited identification information solely for that purpose.

Children under 15 cannot join BLT.

11. Your Rights

You may request:

  • Access to your information
  • Corrections
  • Deletion where legally permitted
  • Restriction of processing
  • Withdrawal of consent (where applicable)

Requests can be made via Help Centre → Support Tickets.

12. How Long We Keep Your Information (Updated)

We retain your information for as long as it is needed to:

  • maintain your BLT membership and account history
  • process commissions
  • meet legal and tax obligations
  • resolve disputes or enforce our Terms

If your membership becomes inactive, your account and information remain securely stored in a dormant state so you can return at any time.

We do not delete account information unless required by law.

13. Business Transfers

If BLT undergoes a merger, acquisition, restructuring, or asset transfer, your personal information may be transferred as part of that process.

We will take reasonable steps to ensure your information remains protected.

14. Third-Party Links

BLT may link to external websites.

We are not responsible for the privacy practices, content, or security of those sites.

15. Changes to This Policy

We may update this Privacy Policy as needed to remain compliant and clear.

If a material change occurs, we will take reasonable steps to notify Members.

16. Contact Us

If you have questions or privacy concerns, contact us either:

https://bltribe.org/contact-us/

or, if you are a Member in the Back Office:

Help Centre → Support Tickets

We aim to respond quickly, kindly, and respectfully.